We're hiring
Head of Studio Success
Be the bridge between dance studios and the platform that serves them. You'll make sure DanceTide works the way studios actually work.
About DanceTide
DanceTide is a studio management platform built specifically for dance studios. We replace the mess of spreadsheets, Google Forms, Gmail, WhatsApp groups, and paper binders that most studios run on with one platform that handles registration, billing, attendance, parent communication, competitions, events, and more.
We're early-stage and building fast. Our founder is a technologist with over 25 years of experience who saw the broken tools dance studios depend on and decided to fix them. This isn't a generic SaaS company guessing at what studios need. We're building alongside real studios from day one.
This is the very first hire. You'll have a massive impact on the product, the customer experience, and the growth of the company. If you've ever wished studio software was better, this is your chance to make it happen.
The Role
You're the glue between our product and the studios that use it. You make sure DanceTide matches how studios actually operate, not how we imagine they do. You onboard new studios, build relationships with owners, test features like a real user, and feed insights back to the team. You're part customer success, part product tester, part sales, and part community builder.
Product & Workflow
- Be the voice of the studio owner inside DanceTide. Validate every feature against how real studios actually operate.
- Test workflows end-to-end: registration, billing, attendance, competitions, events, parent communication. Make sure nothing feels off.
- Work directly with the Head of Technology to prioritize what gets built next based on real studio needs.
- Identify gaps between our platform and how studios run day-to-day, then help close them.
- Build documentation, guides, and walkthroughs that make the platform easy to adopt.
Onboarding & Adoption
- Own the onboarding experience for every new studio, from first call to fully live.
- Build and maintain the onboarding checklist so nothing falls through the cracks.
- Help studios migrate their data (student lists, class schedules, billing history) into DanceTide.
- Train studio owners and their staff on the platform. Make them confident, not confused.
- Monitor adoption after launch. If a studio isn't using a feature, figure out why and fix it.
- Proactively reach out to new signups to offer hands-on setup help.
Relationships & Growth
- Build genuine relationships with studio owners. Understand their world, their frustrations, their goals.
- Reach out to studios who might benefit from DanceTide. This isn't hard sales, it's conversations.
- Talk to studio owners to understand what tools they're using, what's broken, and what they wish existed.
- Gather feedback, feature requests, and real-world stories that shape the product roadmap.
- Be the person studios call when they need help, and the reason they tell other studios about us.
Marketing & Community
- Help craft marketing messaging that resonates with studio owners (because you know how they think).
- Collect testimonials, case studies, and success stories from happy studios.
- Support campaigns like automated Google review requests after events.
- Represent DanceTide at dance competitions, studio owner meetups, and industry events.
- Build a community of studio owners who share feedback and help each other.
What we're looking for
- You've worked in or run a dance studio. You know the chaos of comp season, the pain of manual billing, the juggle of parent communication.
- You're organized and detail-oriented. You build checklists, follow up without being asked, and nothing slips through.
- You're a people person. Studio owners trust you because you genuinely care about their business.
- You're comfortable with technology. You don't need to code, but you can learn a platform quickly and explain it clearly to others.
- You're a self-starter. This is the first hire at an early-stage company. You'll figure things out as you go.
- You communicate clearly, both written and verbal, with studio owners and with our tech team.
- You're based in Toronto or nearby.
Nice to have
- ○Experience with studio management software (any platform, the frustration is a plus)
- ○Background in customer success, onboarding, or account management
- ○Connections in the dance studio community
- ○Experience with CRM tools, email marketing, or sales outreach
- ○Comfort with data: spreadsheets, reports, tracking metrics
How we work
1x
In-person meeting per week in Toronto
3x
Zoom syncs per week with the team
Remote
Work from home the rest of the time
Why join DanceTide
Ground floor
This is the very first hire. Your fingerprints will be on everything we build and every studio we serve.
Real impact
Every studio you onboard, every feature you validate, every relationship you build shapes the product and the company.
Dance community
Work with studio owners who are passionate about what they do. Their energy is contagious.
Flexibility
Remote-first with one in-person day per week. Full-time or part-time depending on the fit.
Sound like you? Let's talk.
Send us an email with a bit about yourself. Your background, why this role interests you, and anything else you think we should know. No formal resume required (but feel free to include one).
Email kevin@dancetide.com →